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ETM Perspectives Elevate Admin Console
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System emails

Every automated email the portal sends, from sign-in and password resets through to booking confirmations, reminders and receipts, with a log of what's gone out.

Active email types
23
across 5 categories
Sent this month
148
to clients & team
Delivered
99.3%
1 retrying

Email types

Jump to log
Email Sent when Goes to Status
Account & access
Welcome to Elevate
Intro & how to get started
 Organisation onboarded New user On
Set your password
Secure link to create a password
 Account created / invited New user On
Password reset
Reset link, expires in 60 min
 User requests a reset User On
Email address changed
Confirmation to old & new address
 Email updated User On
New sign-in alert
Security notice for a new device
 Sign-in from new device User On
Bookings
Session request received
We've got your request
 A session is requested Client On
Session confirmed
Coordinated time + Teams link
 A session is confirmed Client + facilitator On
Booking reminder
Nudge before the session
 24 hours before Client + facilitator On
Booking rescheduled
Updated time & new invite
 Session time changes Client + facilitator On
Booking cancelled
Cancellation + rebook link
 A session is cancelled Client + facilitator On
Session summary
Notes & next steps after a session
 After a session Client On
Requests & reviews
Advice request received
We've got your question
 Advice request submitted Client On
Advice reply ready
Your facilitator has responded
 Facilitator replies Client On
Document received
Confirmation we have your file
 Document uploaded for review Client On
Document review ready
Reviewed file & comments
 Review completed Client On
Billing & subscription
Payment receipt
Tax invoice for the month
 Payment succeeds Billing contact On
Payment failed
Retry notice & update-card link
 A charge fails Billing contact On
Upcoming renewal
Heads-up before the next charge
 7 days before renewal Billing contact On
Plan changed
Confirms an upgrade or downgrade
 Tier changes Billing contact On
Subscription cancelled
Confirms end date & access
 Cancellation confirmed Billing contact On
ETMP team (internal)
New enquiry received
From the public Elevate page
 Enquiry form submitted ETMP team On
New request to action
Advice or document review to pick up
 Client submits a request Assigned facilitator On
New organisation onboarded
A partner has been set up
 Organisation created ETMP team On

Recent sends

Last 48 hours
Email Recipient Organisation Sent Status
Booking confirmation Jordan Mitchell Riverside Community Health 2 min ago Delivered
Password reset Sam Okafor Riverside Community Health 18 min ago Delivered
Booking reminder Priya Nair Meridian Public Service Agency 1 hr ago Delivered
Advice reply ready Jordan Mitchell Riverside Community Health 3 hrs ago Opened
Payment receipt Leah Turner Koori Youth Collective Yesterday Delivered
Upcoming renewal Mark Ellis Summit Leadership Group Yesterday Delivered
Welcome to Elevate Dana Cole Northbridge Council 2 days ago Opened
Payment failed Tom Reid Brightwater Foundation 2 days ago Retrying

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject Welcome to ETMP Elevate
ETM Perspectives

Welcome to Elevate

Hi Jordan,

Welcome aboard. Riverside Community Health is now set up on Elevate — your shared space for the coaching, advice and resources that come with your partnership.

We're genuinely looking forward to walking alongside your team, and to helping your people, culture and leadership grow from here.

OrganisationRiverside Community Health
Your planChallenge — Growth Partnership
Your facilitatorDanny

Go to your portal

Your facilitator Danny will be in touch shortly to help you get started.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Welcome to Elevate”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject Set up your Elevate account
ETM Perspectives

Set your password

Hi Jordan,

An account has been created for you on Elevate. To sign in and get started, just create a password below.

Create your password

This link expires in 24 hours. Didn't expect this? You can safely ignore it.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Set your password”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject Reset your Elevate password
ETM Perspectives

Reset your password

Hi Jordan,

We received a request to reset the password for your Elevate account. Choose a new one below and you'll be back in.

Reset password

This link expires in 60 minutes. If you didn't request it, your password hasn't changed.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Password reset”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject Your email address was updated
ETM Perspectives

Your email was updated

Hi Jordan,

The email address on your Elevate account was just changed. Here's what we've updated for you.

Previousjordan.mitchell@riversidehealth.org.au
Newjordan@riversidehealth.org.au

If this wasn't you, please contact ETMP straight away so we can help secure your account.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Email address changed”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject New sign-in to your Elevate account
ETM Perspectives

New sign-in detected

Hi Jordan,

We noticed a new sign-in to your Elevate account. Here are the details, just so you're across it.

DeviceChrome on macOS
LocationHobart, TAS
WhenToday, 9:12 AM

Secure your account

If this was you, no action is needed.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “New sign-in alert”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject We've received your session request
ETM Perspectives

We've got your request

Hi Jordan,

Thanks for requesting a session. We don't hold fixed time slots — Danny's team will coordinate a suitable time based on your preferences and confirm by email, with a Microsoft Teams link.

SessionCoaching session
FacilitatorDanny
PreferredMon, Tue · Mornings
FormatOnline — Microsoft Teams

View your request

We'll usually confirm within one business day.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Session request received”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject Your session with Danny is confirmed
ETM Perspectives

Your session is confirmed

Hi Jordan,

Good news — we've coordinated a time for your coaching session with Danny. Here are the details; a calendar invite with the Microsoft Teams link is attached.

SessionCoaching with Danny
WhenThursday 24 July, 10:30 AM
WhereOnline — Microsoft Teams
GuestsSam Okafor
OrganisationRiverside Community Health

Join on Microsoft Teams

The link is also in your calendar invite. Need a different time? Just reply and we'll rearrange.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Session confirmed”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject Reminder: your session tomorrow
ETM Perspectives

See you tomorrow

Hi Jordan,

Just a friendly reminder that your coaching session with Danny is tomorrow. Here's where and when — the Microsoft Teams link is in your calendar invite.

WhenTomorrow — Thursday 24 July, 10:30 AM
WhereOnline — Microsoft Teams

Join on Microsoft Teams

Something come up? You can reschedule from your portal.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Booking reminder”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject Your session time has changed
ETM Perspectives

Your session has been rescheduled

Hi Jordan,

Your coaching session with Danny has a new time. Everything else stays the same, and an updated calendar invite is attached to replace the old one.

PreviouslyThursday 24 July, 10:30 AM
NowFriday 25 July, 9:00 AM

View updated booking

The new time not quite right? Reschedule again from your portal.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Booking rescheduled”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject Your session has been cancelled
ETM Perspectives

Your session was cancelled

Hi Jordan,

Your coaching session with Danny on Thursday 24 July has been cancelled. Your session allocation has been returned to this month, so you're free to book another time whenever it suits you.

We'd love to see you soon — pick a new slot in just a couple of clicks.

Book another time

Danny is looking forward to connecting with you.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Booking cancelled”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject Notes from your session with Danny
ETM Perspectives

Your session summary

Hi Jordan,

Thanks for meeting with Danny today — it was a great conversation about building trust and confidence across your leadership team. Here's a short recap and the steps you agreed to take forward.

Draft the team leadership charterJordan
Share the new feedback approach with team leadsJordan
Bring quarter goals to the next sessionTogether

View full notes

Your full notes stay saved in your portal for whenever you need them.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Session summary”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject We've received your advice request
ETM Perspectives

We've got your question

Hi Jordan,

Thanks for reaching out. Your advice request is now with Danny, who will take a proper look and get back to you with a considered reply.

As part of your Challenge partnership, you'll have a response within 2 business days.

RequestRestructuring our team leadership roles
FacilitatorDanny
Expected replyWithin 2 business days

View request

We'll email you the moment Danny replies.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Advice request received”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject Danny has replied to your request
ETM Perspectives

Your reply is ready

Hi Jordan,

Good news — Danny has responded to your advice request, Restructuring our team leadership roles. You'll find his thoughts and next steps waiting for you in your portal.

RequestRestructuring our team leadership roles
Replied byDanny

Read the reply

Have a follow-up? Just reply from within the request.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Advice reply ready”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject We've received your document
ETM Perspectives

Document received

Hi Jordan,

We've received your document for review — thank you. Danny will read it closely and return it with his comments and suggested edits within 2 business days.

DocumentBoard paper — Q2 strategy update
ReviewerDanny
ExpectedWithin 2 business days

View request

We'll let you know as soon as your review is ready.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Document received”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject Your document review is ready
ETM Perspectives

Your review is ready

Hi Jordan,

Danny has finished reviewing your document. You'll find his comments and suggested edits marked throughout, ready for you to download and work from.

DocumentBoard paper — Q2 strategy update
Reviewed byDanny

Download reviewed file

Questions on his notes? Reply from within the request.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Document review ready”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject Your ETMP Elevate receipt — INV-2026-004
ETM Perspectives

Payment received — thank you

Hi Jordan,

Thank you — your monthly payment has been processed. Here's a summary for your records, and your tax invoice is ready to download whenever you need it.

InvoiceINV-2026-004
PlanChallenge — Growth Partnership
Amount$2,750.00 inc GST
Paid withVisa •••• 4242
Date1 July 2026

Download tax invoice

A copy is always available under Billing in your portal.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Payment receipt”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject We couldn't process your payment
ETM Perspectives

Your payment didn't go through

Hi Jordan,

We tried to charge your card $2,750.00 for this month's partnership, but it was declined. No need to worry — we'll automatically try again in three days, so there's nothing to do right now unless your card details have changed.

To be sure it goes through next time, it's worth checking your card is current and has available funds.

Amount$2,750.00 inc GST
CardVisa •••• 4242
Next retry26 July 2026

Update payment method

Your access continues as normal while we sort this out.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Payment failed”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject Your Elevate plan renews soon
ETM Perspectives

Your plan renews on 1 August

Hi Jordan,

Just a friendly heads-up that your Challenge — Growth Partnership renews next week, so we'll charge your card on file on the renewal date. Everything carries on as usual, and there's nothing you need to do.

PlanChallenge — Growth Partnership
Amount$2,750.00 inc GST
Renewal date1 August 2026
CardVisa •••• 4242

Manage your plan

Want to make a change? You can update your plan any time before renewal.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Upcoming renewal”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject Your plan has been updated
ETM Perspectives

Your plan has changed

Hi Jordan,

Your Elevate plan has been updated — a great step for the growth you're building at Riverside Community Health. The change takes effect from your next billing period, so nothing changes on your current invoice.

PreviousChallenge — $2,500/mo
NewEmpower — $3,000/mo
Effective1 August 2026

View your plan

Amounts shown are before GST. Your next receipt will confirm the full total.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Plan changed”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject Your Elevate subscription has been cancelled
ETM Perspectives

Your subscription has been cancelled

Hi Jordan,

We've confirmed the cancellation of your Elevate partnership. Thank you for the work we've shared together — it's been a genuine privilege to support the leadership and culture you're growing at Riverside Community Health.

You'll keep full access to everything until the end of your current period, so there's no rush. And the door stays open — you're welcome back any time you're ready to pick things up again.

Access until30 September 2026

Reactivate any time

Have a question first? Just reply and your facilitator will be glad to help.

ETM Perspectives · Inspire · Challenge · Empower
You're receiving this because you have an Elevate partnership.

Preview shown for “Subscription cancelled”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject New Elevate enquiry — Northbridge Council
ETM Perspectives

New enquiry received

Hi team,

A new enquiry has just come in through the public Elevate page. Here are the details so someone can follow up and start the conversation.

OrganisationNorthbridge Council
ContactDana Cole
Interested inInspire
SectorLocal government

View enquiry

Aim to make first contact within one business day.

ETM Perspectives · Elevate admin console
You're receiving this as an ETMP team member.

Preview shown for “New enquiry received”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject New request assigned to you
ETM Perspectives

A new request needs your attention

Hi Danny,

A new advice request has been assigned to you. Have a look when you get a moment so we can get back to the client with your guidance.

RequestRestructuring team leadership roles
OrganisationRiverside Community Health
TypeAdvice
Respond by2 business days

Open request

You can reply or reassign it from the admin console.

ETM Perspectives · Elevate admin console
You're receiving this as an ETMP team member.

Preview shown for “New request to action”.

Email preview

From ETMP Elevate <no-reply@app.etmp.com.au> · Subject New organisation on Elevate — Northbridge Council
ETM Perspectives

New organisation onboarded

Hi team,

A new partner has been set up on Elevate and is ready to go. Here's a quick summary of who they are and who's looking after them.

OrganisationNorthbridge Council
PlanInspire — Foundation Partnership
Primary contactDana Cole
FacilitatorErin

View organisation

Say hello and help them get the most from their partnership.

ETM Perspectives · Elevate admin console
You're receiving this as an ETMP team member.

Preview shown for “New organisation onboarded”.